Shipping policy
Thank you for shopping with Luminosa Beauty Co ✨
We are committed to carefully preparing and shipping your order as quickly as possible.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During launches, promotions, holidays, or high-volume periods, processing times may be slightly extended.
Shipping & Delivery
Once your order has shipped, you will receive a tracking number via email.
Estimated delivery times may vary depending on your location and the shipping carrier.
Please note that delivery estimates are not guaranteed and delays caused by carriers, weather, or other circumstances outside of our control may occur.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
Luminosa Beauty Co is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as soon as possible at shopluminosabeauty@gmail.com before your order ships.
Lost, Stolen, or Delayed Packages
Once a package has been shipped and accepted by the carrier, Luminosa Beauty Co is not responsible for lost, stolen, or delayed packages.
If your tracking shows your package as delivered but you have not received it, we recommend:
- Checking with neighbors or household members
- Contacting your local carrier office
- Filing a claim directly with the shipping carrier
Order Issues
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at shopluminosabeauty@gmail.com with your order number and photos of the issue so we can assist you.