Refund policy

At Luminosa Beauty Co, your satisfaction means everything to us. We carefully inspect every order before shipment to ensure you receive your products in perfect condition.

Due to the hygienic and sanitary nature of lash and beauty products, all sales are final. We do not accept returns or exchanges once an order has been delivered.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at shopluminosabeauty@gmail.com with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

If approved, we may offer:

• A replacement
• Store credit
• A refund for the affected item

Please note:

• Items marked as sale or discounted are final sale.
• We are not responsible for lost or delayed packages caused by the shipping carrier.
• Customers are responsible for entering the correct shipping address at checkout.

Orders are typically processed within 1–3 business days. Once your package has been shipped, you will receive tracking information via email.

By purchasing from Luminosa Beauty Co, you agree to the terms outlined in this policy.